Relationship-Based Care

Dear Patient and Family,

Welcome to our organization. I would like to share with you the main concepts of Relationship-Based Care (RBC).

Presbyterian Hospital of Denton supports:

·        Placing the patient and family at the CENTER of decision-making

·        Employee contributions MAKING a difference

·        Creating an infrastructure to SUPPORT the hospital’s mission, vision and values

·        Decisions based upon PRINCIPLES that guide care, treatment and services

·        Continuing EDUCATION to promote competence, confidence and commitment

·        Clearly defined GOALS with achievable QUALITY OUTCOMES

Relationship-based care is our methodology to enhance the delivery of patient care, treatment and service and support the behaviors associated with The Caring Model ^TM at Presbyterian Hospital of Denton.  Our goals include creating and sustaining:

·        A healthy/caring work environment and care of the caregiver

·        Collaborative teams and care of one another

·        Excellence in quality, safety and care of the patient/family

Our expected outcomes include:

·        Improved employee satisfaction and retention

·        Improved physician satisfaction and participation

·        Improved patient/family satisfaction and loyalty

·        Increased recruitment and retention

·        Improved quality and safety of patient care

Unit practice councils are comprised of a mixture of staff from each individual unit and department, meet regularly to monitor progress and set direction for the group. Unit practice councils examine how their work is accomplished and care/services are delivered. Questions include:

·        How are decisions made?

·        How is work allocated or assigned?

·        What is communication like for your department?

·        How is care managed and delivered?

·        How do you, department staff, create a caring, feeling environment in your job function?

·        What financial and human resources are required to

assure that competencies are maintained?

Relationship-based care is about:

·        Clarity, Competency, Confidence, Collaboration, Communication,

           Contribution, Commitment, Caring, Connection

All together, the result is an exceptional patient and employee experience and a remarkable environment. We look forward to providing you the best of care during your hospitalization.

Take care,

Sharon K. Dingman, RN, MS        

Chief Nursing Officer